Privacy Policy

1. Introduction and Overview

Better Scribe Pty Ltd (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.betterscribe.com, use our services (including manuscript assessments, book coaching, and editing), purchase our courses or books, or interact with us online.

We operate in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect as little information from you as possible for specific and identifiable purposes, and we commit to using this information only in the ways specified herein. When you visit this site, submit forms, or purchase our services, you agree to this Privacy Policy and the collection and processing of information identified in this policy.

2. Information We Collect

We collect personal information necessary to deliver our products and services, communicate with clients, and fulfill operational requirements.

A. Personal Information You Actively Provide

·        Enquire or Order Services: Fill out project enquiry forms, order manuscript assessments, book coaching, or editing, (e.g., full name, email address, phone number, manuscript files, and billing information).

·        Enrol in Courses or Challenges: Sign up for courses (such as Novel in 90 Days), join membership/subscription groups, or register for writing challenges.

·        Subscribe to Communications: Opt-in to receive our emails, download free resources (e.g., lead magnets, or sign up for webinars.

·        Contact Us: Communicate with us via email, contact forms, or direct messaging.

·        Provide Feedback or Reviews: Leave comments, post in community groups, or submit testimonials and course feedback.

B. Automatically Collected Information

As you navigate through our website, we may automatically collect standard technical data, including:

·        Device and Browser Data: IP address, browser type, operating system, device characteristics, and access times.

·        Usage Data: Pages viewed, time spent on pages, navigation paths, and referring URL addresses.

·        Cookies & Tracking Technologies: Information gathered via cookies, server logs, and tracking pixels (e.g., Meta/Facebook pixels, Google Analytics) to optimize website performance and deliver tailored communications.

3. How We Use Your Information

We use your personal information for primary business purposes, including:

·        Service Delivery: To assess manuscripts, deliver coaching sessions, process course enrolments, and provide ongoing client support.

·        Transactions & Invoicing: To process orders and secure payments via third-party gateways (e.g., PayPal, Stripe).

·        Communication: To respond to enquiries, send administrative notices, provide order updates, and request course/service feedback.

·        Direct Marketing: To send updates, practical writing advice, newsletters, and promotional offers (you may unsubscribe at any time).

·        Website & System Optimization: To monitor traffic, analyse user trends, maintain site security, and personalize user experience on our hosting platform (Pubfunnels).

·        Legal & Tax Compliance: To enforce our terms of service, protect legal rights, and comply with statutory tax, accounting, and regulatory obligations.

4. Australian Consumer Law & Privacy Rights

Under Australian privacy laws (including the Privacy Act 1988 (Cth) and APPs), you have specific statutory rights:

·        Access: You have the right to request access to the personal information we hold about you.

·        Correction: You have the right to request that we correct any inaccurate, outdated, or incomplete information.

·        Opt-Out / Unsubscribe: You can opt out of receiving direct marketing emails at any time by clicking the 'unsubscribe' link at the bottom of our emails or contacting us directly.

·        Complaints: If you believe we have breached the Australian Privacy Principles, you may submit a complaint to us at [email protected]. We will investigate and respond within 30 days. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

5. International Privacy Rights & GDPR / UK GDPR Compliance

Better Scribe Pty Ltd serves clients globally (including in the European Union, United Kingdom, United States, and Canada). If you reside outside Australia, additional international data privacy regulations apply to your personal data.

A. Legal Basis for Processing (EU/UK Residents)

Under the General Data Protection Regulation (GDPR and UK GDPR), we process personal data under the following legal bases:

·        Performance of a Contract: Necessary to fulfill orders, deliver manuscript assessments/coaching, and provide course platform access.

·        Consent: Where you have given explicit consent (e.g., opting into email newsletters or downloading free resources).

·        Legitimate Interests: To maintain business operations, improve site functionality, protect intellectual property, and prevent fraudulent activity.

·        Legal Obligation: To satisfy international tax duties (including European VAT compliance for digital goods/courses) and statutory record-keeping.

B. Additional Rights for EU/UK Residents

If you are located in the European Union or United Kingdom, you hold the following expanded data subject rights:

·        Right to Access & Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.

·        Right to Erasure: Request complete deletion of your personal data ('Right to be Forgotten'), subject to legal retention obligations.

·        Right to Restrict or Object: Request that we limit or cease the processing of your personal data under certain conditions.

·        Right to Withdraw Consent: Withdraw your consent at any time where processing relies on your consent, without affecting prior lawful processing.

·        Supervisory Authority Complaint: You have the right to lodge a complaint with your local Data Protection Authority (DPA) if you believe your data has been handled unlawfully.

C. US Residents (including California)

·        No Sale of Personal Data: Better Scribe Pty Ltd does not sell or share personal information to third parties for monetary or valuable consideration.

·        Consumer Rights Requests: US residents may request access to, or deletion of, their personal information by contacting us at [email protected].

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We disclose data only in the following contexts:

·        Third-Party Service Providers: To trusted software platforms, service providers, and sub-contractors assisting in operating our business (e.g., Pubfunnels hosting and CRM, payment processors like PayPal/Stripe, and secure IT cloud storage). Third parties only access data to perform specific tasks on our behalf under strict confidentiality.

·        Legal Requirements: When legally compelled by law, subpoena, court order, or governmental authority, or where necessary to protect user safety and defend legal rights.

·        Business Transfers: In the event of a merger, acquisition, reorganization, or sale of business assets, client information may be transferred as part of the business assets.

7. Overseas Data Transfers

Because we utilize international cloud service providers, CRM platforms (Pubfunnels), email automation servers, and analytics providers operating in countries such as the United States and Europe, your personal information may be transmitted or stored overseas. We take all reasonable steps to ensure that any overseas recipients handle personal data in accordance with standards comparable to the Australian Privacy Principles and international data protection standards.

8. Data Security and Retention

We employ commercially reasonable technical, administrative, and physical safeguards to protect personal information:

·        File & Document Storage: Manuscript files and client communications are stored securely using industry-standard encrypted cloud storage.

·        Payment Security: We do not store full credit card details on our servers; transactions are securely processed through Level-1 PCI-DSS compliant providers (PayPal, Stripe).

·        Data Retention: We retain personal data only for as long as necessary to fulfill service delivery, meet legal and tax obligations, or satisfy ongoing contractual obligations.

9. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies:

·        What are Cookies: Small data files stored on your device that remember user preferences, manage session states, and track site interactions.

·        Third-Party Analytics & Pixels: We use tools like Google Analytics and Meta (Facebook) pixels to measure traffic, evaluate campaign performance, and manage advertising audiences.

·        Managing Cookies: You can configure your browser to block or delete cookies. However, disabling cookies may impair certain interactive features of our website.

10. Children's Privacy

Our website and services are intended for general adult audiences and aspiring authors. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will delete that information immediately.

11. Direct Marketing & Email Compliance

All commercial electronic messaging sent by Better Scribe Pty Ltd complies with the Australian Spam Act 2003 and the CAN-SPAM Act:

·        Sender Identification: Emails clearly identify Better Scribe Pty Ltd as the sender.

·        Opt-Out Availability: Every promotional email contains an automated, clear 'Unsubscribe' link.

·        Prompt Action: Unsubscribe and opt-out requests are processed immediately.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect legal or operational updates. All updates will be published on our website with a revised 'Last Updated' date. We encourage clients and visitors to review this policy periodically.

13. Contact Details

If you have any questions, access requests, or privacy concerns regarding this Privacy Policy, please contact us at:

Company: Better Scribe Pty Ltd

Attention: Kelly Hart (Director)

Email: [email protected]

Website: www.betterscribe.com